Service and Support
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At Omicron, we believe that quality products should be reinforced with unrivalled service and support. From Preventative Maintenance through to instrument Validations, we are able to offer a portfolio of service options that have proven to be both comprehensive and cost-effective, whilst continuing to meet and exceed the expectation of our customers.
We have a team of fully trained and certified personnel, who are able to provide maintenance and repair services, in addition to validation services (IQ/MQ/OQ/PQ/PVT) where necessary. Outside of our own product lines, we are also able to offer service and validation on products available from other scientific instrument manufacturers.
Omicron support does not stop there. We have highly knowledgeable personnel that are able to provide remote advice and assistance, in addition to visiting customer sites for instrument training, troubleshooting and method development services.
Outlined below are some of the services Omicron can provide.